Terms and Conditions

Introduction

Please review these Terms and Conditions thoroughly. By accepting your order and entering into a legally binding agreement with you, we need you to ensure that these terms meet your expectations and that you are satisfied with all aspects. If you have any doubts or questions, please contact us at +44 1455 320 661.

Application

These Terms and Conditions govern the purchase of goods by you (the "Customer"). We are CutSolutions Ltd, a company incorporated in England and Wales with registration number 12035825. Our registered office is located at Suite A, Old Brewery Court, 156 Sandyford Road, Newcastle Upon Tyne, England, NE2 1XG (referred to as "the Supplier," "we," or "us").
These terms outline how we sell goods to you. By placing an order for any goods, you agree to adhere to these Terms and Conditions. Before finalizing your order on our Website, you will be prompted to accept these Terms and Conditions by clicking the 'I Accept' button. Failure to click this button will prevent you from completing your order. To purchase goods from our Website, you must be at least 18 years old and legally capable of entering into contracts.

Definitions

"Consumer" refers to an individual acting primarily for personal, non-commercial purposes.
"Contract" denotes the legally binding agreement between you and us for the supply of goods.
"Delivery Location" specifies the Supplier’s premises or another location where the goods are to be delivered, as indicated in the Order.
"Durable Medium" includes paper, email, or any other format that allows information to be addressed directly to the recipient, stored for future reference, and reproduced unchanged.
"Goods" refers to the items advertised on the Website that we deliver to you, as described in the Order.
"Order" is your request for goods from the Supplier, submitted through the step-by-step process on the Website.
"Privacy Policy" outlines how we handle confidential and personal information received through the Website.
"Website" means our site, ubereatspos.com, where the goods are advertised.

Goods

The goods are described on the Website, in catalogues, brochures, or other advertising materials. Descriptions are for illustrative purposes and there may be minor differences in size and color of the goods delivered.
For goods made to your specific requirements, you are responsible for ensuring that any information or specifications you provide are accurate.
All goods displayed on the Website are subject to availability.
We may alter the goods to comply with legal or safety standards. We will inform you of any such changes.

Personal Information

We handle and utilize all personal data in strict accordance with our Privacy Policy.
We may reach out to you via email or other electronic means, as well as by pre-paid mail, and by accepting these terms, you consent to such communication.

Basis of Sale

The descriptions of the goods on our website do not constitute a contractual offer to sell. After you submit an Order on the Website, we reserve the right to reject it for any reason, although we will strive to inform you of the reason promptly.
The Order process is detailed on the Website. Each stage allows you to review and correct any errors before finalizing the Order. It is your responsibility to ensure that you follow the ordering process accurately.
A Contract for the sale of goods is only established when you receive an email from us confirming your Order (the "Order Confirmation"). You must verify that the Order Confirmation is correct and notify us immediately of any discrepancies. We are not liable for errors in the Order you placed. By placing an Order, you agree to receive confirmation of the Contract via email, including all relevant information (i.e., the Order Confirmation). You will receive this confirmation within a reasonable time frame after the Contract is formed, but no later than the delivery of the goods.
Changes to the Contract, including alterations to the description of goods, fees, or other terms, can only be made with mutual written agreement between you and us.
These Terms and Conditions are intended for contracts made with you as a Consumer. If this does not apply to your situation, please inform us so we can provide a contract with terms better suited to your needs, potentially offering enhanced rights, such as those applicable to business transactions.

Price and Payment

The price for the goods, including any additional delivery or other charges, is as stated on the Website at the time of your Order or as otherwise agreed upon in writing.
Prices and charges are subject to applicable sales tax at the rate in effect at the time of the Order.
Payment must be made by submitting your credit or debit card details with your Order. We may process payment immediately or before delivery of the goods.

Delivery

We will deliver the goods to the Delivery Location within the agreed timeframe or, if no timeframe is specified, without undue delay and in any case, no more than 5 days after the Contract is formed.
If you choose to terminate the Contract, we will promptly return any payments made under the Contract, in addition to other remedies available.
If you have the right to terminate the Contract but do not exercise it, you may still cancel the Order for any goods or reject delivered goods. We will promptly refund any payments made for such cancelled or rejected goods. If the goods have been delivered, you must return them to us or allow us to collect them.
If the goods constitute a commercial unit (where division would materially impact the value or nature of the unit), you cannot cancel or reject part of the Order without also canceling or rejecting the rest.
We may deliver the goods in multiple shipments if we experience stock shortages or other valid reasons, provided this does not incur additional charges for you.
If you or your designated recipient fail to accept delivery through no fault of ours, we may charge for the reasonable costs of storage and redelivery.
Risk for the goods transfers to you upon completion of delivery or Customer collection. You should inspect the goods upon receipt if reasonably possible.

Risk and Title

The risk of damage to or loss of the goods passes to you upon delivery.
Ownership of the goods remains with us until we have received full payment. If payment is delayed or bankruptcy proceedings are initiated, we may cancel any delivery and terminate your right to use the goods, requiring you to return them or allow us to collect them.

Withdrawal, Returns, and Cancellation

You may withdraw your Order before the Contract is finalized without providing a reason or incurring any liability.
This is a distance contract (as defined below) with cancellation rights (Cancellation Rights) outlined here. These rights do not apply to:
1. Foodstuffs, beverages, or other items intended for immediate consumption in the home and regularly supplied to your residence or workplace;
2. Goods made to your specifications or clearly personalized;
3. Goods that are likely to deteriorate or expire quickly.
Cancellation Rights cease under the following conditions:
1. For any sales contract, if the goods are inseparably mixed with other items after delivery.
To exercise your right of cancellation, you must notify us using the information provided at the top of these Terms and Conditions. A clear statement of your decision to cancel the Contract must be made, including details sufficient to identify your order. You may use the attached cancellation form but are not required to do so.
You can also electronically submit any other clear statement of your decision to cancel the Contract on our website, ubereatspos.com. If you use this option, we will communicate receipt of such a cancellation via a Durable Medium (e.g., email) without delay.
To meet the cancellation deadline, you must send your cancellation notice before the 14-day period expires.
After cancelling a contract, we will reimburse all payments received from you, including delivery costs, without undue delay and within 14 days of receiving your notice of cancellation. Refunds will be processed using the same payment method you used for the initial transaction unless otherwise agreed upon. There will be no fees for the reimbursement.
We may withhold reimbursement until we receive the returned goods or you provide proof of return, whichever comes first.
If you have received goods in connection with the contract, you must send them back or hand them over to us at Suite A, Old Brewery Court, 156 Sandyford Road, Newcastle Upon Tyne, England, NE2 1XG without undue delay and in any event within 14 days from the day you notify us of the cancellation. This deadline is met if you send back the goods before the 14-day period expires. You will bear the direct cost of returning the goods.
For contracts to deliver the goods in multiple installments or parts, the right to cancel applies to each delivery, with the 14-day period starting on the day you acquire physical possession of the final installment or part.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

Conformity

We must provide goods that meet your reasonable expectations and comply with applicable standards and laws.
Upon delivery, the goods must:
1. Be of satisfactory quality;
2. Be reasonably fit for the purpose specified by you before the Contract was formed or known to us before the Contract was formed;
3. Match the description, sample, or model seen or examined by you prior to forming the Contract.
We are not liable for non-conformities you were aware of or could not reasonably have been unaware of before forming the Contract, or if the non-conformity arises from materials you supplied.
We will promptly remedy any non-conformities by repair, replacement, or providing a refund if repairs or replacements are not feasible.

Successors and Our Sub-contractors

Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for their obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors they choose to assist in fulfilling their obligations.

Circumstances Beyond the Control of Either Party

If a party is prevented from meeting their obligations under the Contract due to events beyond their control (such as natural disasters, war, or government actions), they must promptly inform the other party and take reasonable steps to minimize the impact. Neither party is liable for delays caused by such events, but the affected party must take all reasonable steps to resume normal performance as soon as possible.

Privacy

Your privacy is crucial to us. Please refer to our Privacy Policy for details on how we handle your personal data.

Governing Law, Jurisdiction, and Complaints

The Contract (including any non-contractual matters) is governed by English law.
Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
We aim to resolve any disputes informally and efficiently. If you have any complaints, please contact us at +44 1455 320 661.